LiveVox : Enhanced Contact Centre Efficiency Solution
LiveVox: in summary
What are the main features of LiveVox?
AI-Driven Analytics for Contact Centres
Unlock the potential of your data with LiveVox's advanced analytics capabilities. Designed to empower your decision-making process, this feature provides actionable insights to improve service and performance.
- Real-time data visualisation
- Customisable dashboards for tracking key metrics
- Predictive analytics to anticipate customer needs
Seamless Multichannel Integration
LiveVox excels in offering an effortless integration of various communication channels, ensuring a unified customer experience across platforms.
- Omnichannel customer interactions including voice, email, chat, and SMS
- Integrated customer journey tracking
- Consistent experience across all channels
Robust Workforce Management Tools
Efficient workforce management is crucial for any contact centre. LiveVox provides tools to optimise scheduling and workforce productivity.
- Automated staff scheduling based on peak times
- Performance tracking and feedback mechanisms
- Skill-based routing to leverage staff specialisations
LiveVox: its rates
standard
Rate
On demand
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