Communications

Tip • 14 November 2024

Phishing: tips for recognising and protecting against it

Can you fight phishing? Here are a few tips on how to recognise this phishing technique and how to protect yourself.

Word from the expert • 15 February 2023

Brands: How to Protect your Brand Reputation from Online Toxicity on your Social Networks?

Toxic content is increasingly becoming a common phenomenon on social media platforms, impacting communications on brand pages and channels, such as customer forums, social networks, and online discussion tools. To protect their communities, brands must set community guidelines, train their team, use moderation tools, speak out, and work together.

Definition • 20 December 2022

7 benefits of unified communications solutions to grow your business

If you want to provide your employees with a uniform experience, unified communications solutions are essential. Find out more about the benefits and features in order to assist businesses keep on top of their consumers' demands, messaging applications and real-time communication.

Definition • 23 November 2022

Find out what a help desk really is and the benefits it offers you

If you’re debating on whether you need or want a service desk management, here is a list of features and benefits that will maybe influence you on using one.

Software • 9 November 2022

9 VoIP phone systems to revamp the communication of your small business!

Business phone systems give several benefits to your staff, but selecting the proper supplier may be tricky. VoIP, or Voice over Internet Protocol, is a low-cost option for small enterprises. An online business phone system has a lot of valuable functions at no extra cost, which you will learn about in this article.

Definition • 4 May 2022

Successful business thanks to Community Management

Community Management: What is it and why is it so important? What does a community manager do? How to hire them? How to build a community management strategy? The difference between a community manager vs. social media manager?

Tip • 27 April 2021

What is Effective Business Communication? Definition & Tips

Communication is at the heart of all businesses. Whether it be to express values or run a project, learn how to streamline the information flow.

Definition • 12 February 2021

Conversational AI: Say Hi to The Future of Customer Service

Conversational AI powers ever-more intelligent chatbots. Learn more about this technology and what benefits it can deliver to customer experience.

Definition • 24 November 2020

Online Cloud Telephony in The Spotlight

Facilitate collaboration and communication in your company! Compare the best online cloud telephony software and find the right unified communication tool.

Software • 9 November 2020

Horizontal communication: Definition, advantages & types

Horizontal communication is the practice of sharing information between employees. Discover the advantages of using this method and other types of communication.

Software • 20 May 2020

What is a community manager and how to be a great one

What is a community manager? Here is a list of the top skills every community manager should master and a list of the best community management tools