Juphy : Streamlined Customer Support Software Solution
Juphy: in summary
What are the main features of Juphy?
Unified Inbox
The Unified Inbox allows teams to manage customer conversations from various platforms in one central hub. This feature provides a streamlined experience, ensuring no message goes unnoticed and improving response times.
- Manage emails, social media, and live chat in one place
- Customisable labels and filters for message organisation
- Collaborative tools for team responses and task delegation
Customised Reports and Analytics
With Juphy's Customised Reports and Analytics, businesses can gather essential insights into customer interactions and team performance. This data-driven approach helps optimise communication strategies and enhance overall service quality.
- Track key performance metrics such as response times and resolution rates
- Generate detailed reports for specific timeframes and platforms
- Identify trends and areas for improvement
Real-Time Collaboration
Juphy enhances Real-Time Collaboration by providing tools that allow teamwork on customer queries. Teams can offer superior support experiences by pooling their knowledge and resources efficiently.
- Assign tasks and collaborate with teammates directly within the inbox
- Share notes and updates to ensure cohesive responses
- Automate workflows for recurring tasks to save time
Juphy: its rates
standard
Rate
On demand
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