\nAppvizer's AI guides you in the use or selection of enterprise SaaS software.","FR":"France (Français)","COM":"United States (English)","UK":"United Kingdom (English)","ES":"España (Español)","DE":"Deutschland (Deutsch)","IT":"Italia (Italiano)","BR":"Brasil (Português)","NAVIGATION.ACTIVITY_AREA":"Business sector","NAVIGATION.ALL_ARTICLES_AND_SOFTWARES":"All software and articles","NAVIGATION.NO_ARTICLE_TO_DISPLAY":"No article available","NAVIGATION.SEE_ALL_ARTICLES":"See all articles","NAVIGATION.NO_SOFTWARE_TO_DISPLAY":"No software available","NAVIGATION.SEE_ALL_SOFTWARES":"See all software","NAVIGATION.BACK":"Back","BREADCRUMB.BASE_URL":"Home","CATEGORY.SIBLING_CATEGORIES":"{name}: other categories to discover","CATEGORY.SOFTWARE_GUIDE":"{name}: our software guides","CATEGORY.SOFTWARE_PRESENTATION.TITLE":"{name}: trending solutions","CATEGORY.LATEST_ARTICLES":"Latest articles","CATEGORY.SELECTION_CATEGORIES.TITLE":"{name}: popular categories","CATEGORY.SELECTION_CATEGORIES.TITLE_MOBILE":"Choose a category","CATEGORY.SELECTION_CATEGORIES.TITLE_DESKTOP":"Other categories","CATEGORY.TOPIC.HOW_TO":"{name}: how to manage from A to Z?","CATEGORY.TOPIC.DEFINITION":"{name}: understanding the basics","CATEGORY.TOPIC.SOFTWARE":"{name}: finding the suitable software","CATEGORY.SELECT_CHILD.TITLE":"{name}: popular categories","CATEGORY.SELECT_CHILD.TITLE_MOBILE":"Choose a category","CATEGORY.SELECT_CHILD.TITLE_DESKTOP":"Other categories","CATEGORY.POPULAR_SOFTWARE_CATEGORY.TITLE":"{name}: popular software directories","CATEGORY.POPULAR_SOFTWARE_CATEGORY.DROPDOWN_LABEL":"Other categories","CATEGORY.LOAD_MORE":"Load more articles","CATEGORY.LOADING":"Loading...","CATEGORY.META.TITLE":"{name} News, Articles, Software Programs, and Business Resources","CATEGORY.META.DESCRIPTION":"All the latest news, software reviews and business guides on {name} right here on Appvizer","CATEGORY.SEE_ALL_SOFTWARE":"See all software","CATEGORY.ASSOCIATE_SOFTWARE_CATEGORY.TITLE":"{name} : related categories","CATEGORY.ASSOCIATE_SOFTWARE_CATEGORY.SEE_MORE":"Show more","CATEGORY.ASSOCIATE_SOFTWARE_CATEGORY.SEE_LESS":"Show less","META.TITLE":"Appvizer | Media and Software Comparison Tool for Professionals","META.DESCRIPTION":"Reinvent your business: Thrive and find the best software program for your business with Appvizer","TRANSPARENCY.LABEL":"Learn more","TRANSPARENCY.TEXT":"Transparency is an essential value for Appvizer. As a media, we strive to provide readers with useful quality content while allowing Appvizer to earn revenue from this content. Thus, we invite you to discover our compensation system.","DIRECTORY.TITLE":"{categoryName} Software","DIRECTORY.SOFTWARE_TITLE":"Compare software systems of {categoryName}","DIRECTORY.CATEGORY_REDIRECTION_LABEL":"Need any advice? Discover all our articles of","DIRECTORY.ALL_SOFTWARE":"All the software systems","DIRECTORY.GUIDE":"Shopping guide","DIRECTORY.CATEGORY":"category","DIRECTORY.SUBCATEGORY":"Subcategory","DIRECTORY.BYKEYWORDS":"By keywords","DIRECTORY.DATALOCALISATION":"Data location","DIRECTORY.LANGUAGES":"Languages","DIRECTORY.FILTER":"Filter","DIRECTORY.FEATURES":"Features","DIRECTORY.SUMMARY":"Table of contents","DIRECTORY.PURCHASE_GUIDE":"{categoryName}: purchase guide","DIRECTORY.SUB_CATEGORIES_TITLE":"Refine your software research of {categoryNameLowercase}","DIRECTORY.SIBLINGS_TITLE":"{categoryName}: other categories to discover","DIRECTORY.SEE_ALL_CATEGORIES":"See all categories","DIRECTORY.FILTER_PANEL.BUSINESS_FUNCTIONS_LABEL":"Professional group","DIRECTORY.FILTER_PANEL.SOFTWARE_CATEGORIES_LABEL":"Category","DIRECTORY.FILTER_PANEL.FILTER":"Filter","DIRECTORY.META.TITLE":"{nbSoftware} Best {categoryName} Software for {currentYear} | Appvizer","DIRECTORY.META.DESCRIPTION":"Discover the {nbSoftware} Best {categoryName} Software in {currentYear}. Compare features, integrations, user experience, customer support, and prices on Appvizer.","DIRECTORY.SOFTWARE_LIST_TITLE":"Our selection of {nbSoftware} {categoryNameLowercase} software","DIRECTORY.TABS.SOFTWARE_LIST":"All software","DIRECTORY.TABS.GUIDE":"Buyer's guide","DIRECTORY.TABS.FAQ":"Q&A","DIRECTORY.TABS.ASSOCIATE_SOFTWARE_CATEGORY":"Related categories","DIRECTORY.GUIDE_TITLE":"{categoryName} software: purchase guide","DIRECTORY.FAQ_TITLE":"{categoryName} softwares: Q&A","TIMEZONE.DEFAULT":"CET","SEE_MORE_DETAILS":"See more details","SEE_LESS_DETAILS":"See less details","SOFWARE.COMPANY.SIZE.UNIQUE":"For one-employee companies","SOFWARE.COMPANY.SIZE.ALL":"For all companies","SOFWARE.COMPANY.SIZE.MORE_EMPLOYEE":"For companies with more than {minUsers} employees","SOFWARE.COMPANY.SIZE.BETWEEN_EMPLOYEE":"For companies with {minUsers} to {maxUsers} employees","SOFTWARE_LIST_BLOCK.DISPLAY_FULLSCREEN":"Display in full screen","SOFTWARE_LIST_BLOCK.INDEX_SEPARATOR":"of","AN_ERROR_OCCURRED":"An error occurred. Please try again later.","CATEGORIES.TITLE":"{nbCategories} Software Categories","CATEGORIES.REGISTER_LABEL":"Your software is not yet listed on Appvizer? Get a free listing now!","CATEGORIES.BREADCRUMB_LABEL":"All categories","ASK.PLACEHOLDER":"Got a question? Appvizer's AI will guide you to the right software.","ASK.CITATIONS":"Sources","ASK.RELATED_QUESTIONS":"Related questions","ASK.META_TITLE":"Ask Appvizer - The AI assistant that guides you to the right software","ASK.ERROR":"An error occurred","ASK.RELATED_SOFTWARE":"Recommended software for you","ASK.DESKTOP_PLACEHOLDER":"Got a question? Appvizer's AI will guide you to the right software.","ASK.MOBILE_PLACEHOLDER":"Got a question? Our AI will answer it.","COMPARE_SUBMIT_LABEL":"Compare the selected software","COMPARE_LABEL":"Compare"}}">
Dixa : Revolutionise Your Customer Support Experience
Dixa : Revolutionise Your Customer Support Experience
4.3
Based on +200 reviews
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
Dixa is an all-in-one customer support solution tailored for businesses aiming to enhance their customer engagement. Designed for companies seeking seamless communication, Dixa offers real-time interaction management, intelligent routing, and robust analytics, setting it apart in the competitive landscape.
What are the main features of Dixa?
Real-Time Interaction Management
Dixa excels in managing customer interactions, offering businesses a streamlined way to handle calls, emails, and chats simultaneously. It enables real-time customer interaction without any hassle, ensuring your customers receive timely responses. With this feature, you can:
Unified Communication: Manage all customer interactions from one platform.
Efficient Response Time: Address customer queries quickly with real-time solutions.
Multichannel Support: Engage customers across various channels seamlessly.
Intelligent Routing
Dixa's intelligent routing ensures that customer queries are directed to the most suitable agent, improving service efficiency and satisfaction. By prioritising and directing requests appropriately, it enhances both employee and customer experience. Key aspects include:
Skills-Based Routing: Assign tasks to agents based on their expertise.
Optimised Queues: Reduce wait times by dynamically adjusting queues.
Priority Handling: Prioritise important interactions to meet SLAs.
Comprehensive Analytics
With Dixa's comprehensive analytics, gain invaluable insights into your customer service operations. This feature empowers businesses to make informed decisions based on real-time data. The standout elements include:
Performance Metrics: Track and analyse agent performance and customer satisfaction.
Data-Driven Insights: Gain insights to improve processes and strategies.
Customised Reports: Generate reports tailored to your business needs.
Streamline your communication with a powerful telecom software. Make and receive calls, send SMS and fax, and manage your contacts all in one place.
See more detailsSee less details
With this software, you can easily integrate your phone system with your CRM, track call analytics, and set up custom greetings and voicemail. Stay connected and productive from anywhere with Ringover.
Robust VoIP solution offering seamless call management, high-definition voice quality, and scalable features for businesses of all sizes.
See more detailsSee less details
The software provides a comprehensive VoIP solution designed to enhance communication efficiency. Key features include seamless call management, which ensures easy handling of inbound and outbound calls, and high-definition voice quality that guarantees clear conversations. Additionally, it offers scalability options, making it suitable for businesses of all sizes looking to expand their communication capabilities without compromising on performance.
Streamline communication with this VoIP software. Enjoy features like conference calls, call forwarding, and voicemail.
See more detailsSee less details
TeamsPhony is perfect for businesses looking to save time and money. With its user-friendly interface, you can easily manage all your calls, from forwarding them to the right person to setting up conference calls. Plus, its voicemail feature ensures you never miss an important message.
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
Appvizer Community Reviews (0)
The reviews left on Appvizer are verified by our team to ensure the authenticity of their submitters.