Nixxis : Advanced Contact Centre Solutions for Businesses
Nixxis: in summary
Nixxis is a versatile contact centre software designed for businesses seeking seamless communication solutions. Tailored for customer service teams, it enhances productivity with its multi-channel integration, intuitive reporting tools, and automated call distribution capabilities.
What are the main features of Nixxis?
Multi-Channel Integration
With Nixxis, manage interactions across various platforms effortlessly. This multi-channel integration ensures a unified communication strategy, connecting you with customers on their preferred channels.
- Integrate voice, email, chat, and social media communications
- Cohesive interface for efficient handling of messages
- Real-time synchronization of customer interaction data
Automated Call Distribution
Nixxis enhances operational efficiency with its automated call distribution feature. It intelligently routes calls to the most appropriate agent, minimizing wait times and improving customer satisfaction.
- Intelligent call routing based on agent skills and availability
- Predictive dialling to optimise outbound campaigns
- Dynamic routing adjustments during peak times
Intuitive Reporting and Analytics
Gain valuable insights with Nixxis' intuitive reporting and analytics tools. This feature empowers teams to make data-driven decisions by providing comprehensive performance metrics.
- Customisable reports and dashboards
- Real-time analytics for immediate insights
- Track key performance indicators effortlessly
Nixxis: its rates
Starter
Rate
On demand
Essential
€39.90
/month /user
Professional
€49.90
/month /user
Enterprise
Rate
On demand
Clients alternatives to Nixxis
Streamline your communication with a powerful telecom software. Make and receive calls, send SMS and fax, and manage your contacts all in one place.
See more details See less details
With this software, you can easily integrate your phone system with your CRM, track call analytics, and set up custom greetings and voicemail. Stay connected and productive from anywhere with Ringover.
Read our analysis about RingoverTo Ringover product page
Offers advanced call routing, real-time analytics, and multi-channel communication for efficient customer interaction management.
See more details See less details
GoContact provides a comprehensive suite of tools designed to enhance customer service operations. With features such as advanced call routing, agents can efficiently manage incoming calls, ensuring customers reach the right departments quickly. Real-time analytics empower supervisors to monitor performance and make data-driven decisions, while multi-channel communication supports varied interactions across voice, email, chat, and social media platforms. This integration leads to improved overall customer satisfaction.
Read our analysis about GoContactTo GoContact product page
Boost your call center productivity with advanced software that streamlines operations and enhances customer experience.
See more details See less details
Experience seamless call handling, intelligent routing, and detailed reporting capabilities. This software integrates with your existing systems and offers real-time insights for better decision-making.
Read our analysis about HODUCCTo HODUCC product page
Appvizer Community Reviews (0) The reviews left on Appvizer are verified by our team to ensure the authenticity of their submitters.
Write a review No reviews, be the first to submit yours.