VHT Callback is a powerful tool designed for businesses aiming to enhance customer interactions by reducing wait times and increasing efficiency. Targeted at contact centres and customer service teams, it offers easy integration, improved call management, and scalable solutions to stay ahead of competitors.

What are the main features of VHT Callback?

Optimised Call Management

This feature ensures your customer service team handles calls more effectively, enhancing overall performance.

• Queue Reduction: Decreases the on-hold time, keeping customers satisfied.
• Efficient Routing: Directs calls to the right agent, reducing transfer rates.
• Callback Scheduling: Allows customers to choose a convenient call time.

Seamless Integration

Integrate effortlessly into existing systems, ensuring a smooth workflow upgrade without disruptions.

• Compatibility: Works with most CRMs and telephony systems.
• API Support: Provides robust APIs for custom integrations and flexibility.
• Minimal Downtime: Quick, hassle-free implementation preserves business continuity.

Scalability and Customisation

Adaptable features meet the needs of businesses of varying sizes and industries, with options to grow as your business evolves.

• Customisable Settings: Tailor the solution to match your specific business processes.
• Scalable Infrastructure: Expands effortlessly with your business growth.
• Automatic Updates: Regular updates ensure the software stays current with industry standards.