Smaply is designed for teams and businesses wanting to excel at customer journey mapping. It's specifically tailored for marketing experts, customer experience professionals, and product managers. Key features include collaborative tools, dynamic mapping options, and comprehensive report generation.

What are the main features of Smaply?

Collaborative Journey Mapping

Smaply allows multiple team members to collaboratively work on customer journey maps simultaneously, enhancing team productivity and coherence.

• Real-time collaboration: See updates and changes from team members instantly.
• Comments and annotations: Provide immediate feedback and suggestions directly on the journey map.
• Shareable links: Share your project easily with stakeholders or clients.

Dynamic Mapping Options

With various mapping options, Smaply makes customer journey mapping intuitive and flexible to fit any business context.

• Customisable templates: Adapt templates to match specific journey requirements.
• Persona integration: Easily integrate personas into your journey maps for better context.
• Storyboard views: Visually articulate different experiences through storyboard features.

Comprehensive Report Generation

Smaply’s report generation capabilities ensure that all your insights and findings are documented and presented in a clear and professional manner.

• Automated reports: Generate comprehensive reports with just one click.
• Downloadable formats: Export reports in various formats such as PDF and Excel.
• Data visualisation: Customise charts and graphs to enhance your presentation materials.