Zenloop is an advanced Customer Experience (CX) management platform that helps businesses collect, analyze, and act on customer feedback. Powered by AI-driven insights, Zenloop enables companies to improve customer satisfaction and retention by leveraging tools like Net Promoter Score (NPS) and other feedback mechanisms. Whether you’re just starting out or managing a complex customer journey, Zenloop provides tailored solutions for every stage of your CX journey.

What are the main features of Zenloop?

Collect Customer Insights

Zenloop offers an easy-to-use system to gather feedback at every stage of the customer journey.

• Unlimited surveys: Create surveys to collect feedback across all touchpoints.
• Multi-channel support: Engage customers via email, SMS, in-app, or website widgets.
• Plug-and-play integrations: Seamlessly integrate with major tools and systems to streamline feedback collection.
• NPS® and beyond: Use NPS surveys, customer satisfaction questionnaires, and other tailored feedback formats.
• Automated feedback analysis: Gather insights without manual processing using AI-driven sentiment and topic analysis.

Analyze and Understand Feedback Automatically

Zenloop’s AI capabilities make it simple to analyze and categorize customer feedback.

• Sentiment analysis: Automatically determine customer sentiment to understand satisfaction or dissatisfaction.
• Cluster topics: Group similar feedback points and issues for easy identification of trends and key drivers.
• Advanced analytics engine: Use data-driven insights to guide business decisions and prioritize initiatives.
• Custom dashboards: Visualize customer feedback with tailored reports and dashboards for better decision-making.

Retain and Win Back Customers

Zenloop goes beyond feedback collection by enabling businesses to act on insights and improve customer retention.

• Automatic workflows: Set rules to respond to feedback in real-time, such as triggering win-back campaigns for dissatisfied customers.
• Segmentation: Target customers by behavior, sentiment, or feedback type for more personalized actions.
• Customer engagement programs: Involve satisfied customers in advocacy programs to promote your brand.

Drive Innovation and Close the Loop

Zenloop helps businesses take action on customer feedback to innovate and drive changes.

• Automated action plans: Implement improvement initiatives immediately by sharing insights with relevant teams.
• Feedback loops: Keep customers informed of changes and results, ensuring they feel valued and heard.
• Collaborative environment: Share key insights across departments, allowing for better coordination in addressing customer concerns.

Scalable for Businesses of All Sizes

Zenloop offers a range of plans to fit businesses of any size, from small businesses to large enterprises.

• Start: For SMBs beginning their CX journey, includes 25,000 responses, unlimited surveys, and dedicated onboarding support.
• Grow: Designed for companies scaling CX operations, includes 200,000 responses, premium integrations, API access, and advanced analytics.
• Lead: Ideal for large companies, includes 300,000 responses, custom user roles, Single Sign-On (SSO), and white-label surveys.

Zenloop’s AI-powered platform empowers companies to transform customer feedback into meaningful actions, leading to increased satisfaction, loyalty, and business growth. Trusted by leading brands like Volkswagen, Douglas, and Thalia, Zenloop helps businesses continuously enhance their CX strategy.