Gorgias : Enhance Customer Support with Powerful Helpdesk Tools
Gorgias: in summary
What are the main features of Gorgias?
Multi-Channel Integration
Gorgias offers a unified platform for managing customer interactions across multiple channels. This feature enables customer support teams to provide consistent service, enhancing the overall consumer experience.
- Integrates with email, live chat, social media, and more
- Centralised dashboard for streamlined workflow
- Real-time notifications for new messages
Automation and Workflow Optimisation
To save time and boost productivity, Gorgias provides robust automation capabilities. This includes creating custom workflows that eliminate repetitive tasks and ensure prompt, accurate responses.
- Auto-responses and ticket management
- Macros for frequently asked questions
- Rule-based actions to streamline processes
Customisable Customer Interactions
With Gorgias, personalising customer interactions has never been easier. It allows businesses to use templates and custom fields to tailor support messages to individual customer needs.
- Dynamic templates for consistent communication
- Personalised message fields
- Customer data access for informed support
Gorgias - Gorgias-screenshot-0 
Gorgias - Gorgias-screenshot-1 Gorgias: its rates
Standard
Rate
On demand
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