SupportCenter Plus : Comprehensive IT Support Solution for Businesses
SupportCenter Plus: in summary
SupportCenter Plus is designed for businesses seeking a robust IT support software solution. It empowers support teams with tools for managing customer queries efficiently. Key features including omni-channel support, streamlined ticketing, and insightful reporting set it apart from rivals.
What are the main features of SupportCenter Plus?
Omni-Channel Customer Support
SupportCenter Plus enables businesses to connect with customers across multiple channels, ensuring seamless communication.
- Email and Chat Integration: Manage customer queries through email and live chat without losing track of communication.
- Social Media Support: Engage with customers on popular platforms such as Facebook and Twitter.
- Phone Call Management: Integrate with telephony systems for a unified customer interaction experience.
Streamlined Ticket Management
The software offers a comprehensive ticket management system that enhances efficiency in resolving customer issues.
- Automated Ticket Routing: Directs tickets to the right agents based on predefined criteria.
- Custom SLAs and Workflow Automation: Define SLAs and automate workflows to meet service expectations easily.
- Collaboration Tools: Foster teamwork with features that allow agents to collaborate on resolving complex issues.
Insightful Reporting and Analytics
SupportCenter Plus empowers businesses with detailed reporting tools, providing insights for performance improvement.
- Custom Reports and Dashboards: Generate reports that meet your business needs, giving you control over data visualisation.
- Performance Metrics: Access key metrics to evaluate support effectiveness and team efficiency.
- Trend Analysis: Identify patterns and trends to proactively improve customer satisfaction.
SupportCenter Plus: its rates
Standard
Rate
On demand
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