[Case study] How can you boost the performance of your cleaning business with dedicated software?

Companies in the cleaning sector are well aware that the digital transition, and in particular telepointing, can improve business performance and the experience of end customers.

AMS understands this, and has turned to Penbase to help them digitise their processes with MOZAIK Clean, a site management and monitoring solution dedicated to the cleaning sector.

About AMS Propreté

AMS Propreté is a company based in Indre et Loire, Loir-et-Cher, Loiret and Loire Atlantique, specialising in cleaning management for industrial, commercial and collective housing premises.

What did AMS Propreté need?

AMS Propreté was looking for a precise traceability solution. But standard solutions are not necessarily adapted to the cleaning sector.

They needed a solution :

• one that met their specific requirements
• that was easy to set up for the staff in the field and for the teams responsible for checking that the work was carried out correctly.

What solutions did we provide?

After an assessment of their needs in collaboration with the AMS teams and its Director, Mr Sousa, our MOZAIK Clean solution, dedicated to the cleaning sector, was put into service within AMS.

A simple and effective digital transition

MOZAIK Clean is a solution that is both :

• easy to use: it enables operatives to clock in and out of the worksite using a variety of clocking devices;
• extremely efficient: all clock-ins and clock-outs are transmitted in real time to the supervisors' web software. Alerts warn managers of any clocking-in or clocking-out anomalies, giving them full visibility of what's happening on the ground. This means that customers can be sure of receiving top-quality service.

Before MOZAIK Clean, my agents were on paper and I kept files for each of my customers. Today, the solution has enabled me to do away with paper; everything is done on MOZAIK Clean.

M. Sousa

A complete solution to suit all needs

Mr Sousa comments on the various benefits he has gained from using MOZAIK Clean:

Firstly, the flexibility of the check-in procedures. I like the fact that the operatives can clock in with a badge or manually*, which suits my sites very well. Secondly, the fact that the data is fed back in real time provides a transparent view of what's happening in the field.

Finally, the customisation of the solution is appreciated, as it has enabled us to draw up specific specifications for each site.

MOZAIK Clean offers several pointing devices to suit all types of intervention:

• The Clean Agent application: this mobile application can be used on a secure professional smartphone supplied by Penbase, or on the agent's personal smartphone (available on App Store and Google Play). It can be used to clock in/out, access the schedule, validate services performed, report any problems and take photos, etc.

• Dalyo Pocket: a clocking device assigned to an agent (mobile use) or to a site (fixed use), enabling entry to and exit from a site to be declared using NFC** technology.

The benefits for end customers

Remote clocking in and out plays an essential role in the cleaning sector. Pointing solutions such as MOZAIK Clean help to optimise customer relations by being more transparent, more responsive and by improving the quality of the service provided.

Mr Sousa confirms this:

I set up MOZAIK Clean following requests from my customers for precise traceability. I needed an extremely simple and clear solution, and MOZAIK Clean meets this need. The web platform allows me to see and communicate all the details of a job, which satisfies my customers.

The results obtained

Staff salaries account for 70-80% of a cleaning company's costs, so it's important to keep them under control.

Thanks to the MOZAIK Clean application, agents are made aware of the importance of respecting the times agreed with customers, and each of them saves around 3 hours a week!

For managers, the time saved is also significant: MOZAIK Clean saves between 2 and 4 hours a month in checking and recording working hours for payroll purposes.

In conclusion

Digitalisation of timekeeping and exchanges between the various teams has become essential if we are to remain competitive in the cleaning market.

The advantages are numerous:

• Saving time in the field,
• time savings when it comes to payroll,
• smooth, instant communication between teams,
• improved quality of service, leading to greater satisfaction among end customers, who renew their contracts.

The COVID-19 health crisis has accelerated these needs for better traceability of the increasingly popular industrial cleaning, office cleaning and premises disinfection services.

AMS propreté anticipated this trend by structuring and modernising its intervention, clocking-in, traceability and inter-team communication processes using MOZAIK Clean.

Their needs required adapted functionalities (specific solution for the cleaning sector, different time and attendance systems to suit each type of site, real-time feedback of information from the field, integrated communication system, etc.). MOZAIK Clean has met all their business needs, enabling them to satisfy customer demands while uniting all their operatives with simple, innovative tools that make their day-to-day work easier.

*Check-in option available on smartphones equipped with the application.

**NFC: Near-Field Communication, a short-range, high-frequency wireless communication technology used in particular for contactless payments.