MacHotel is designed for the hospitality industry, offering innovative solutions for both small and large hotels. Ideal for hoteliers, it streamlines operations with features like real-time booking management and intuitive customer relationship tools that set it apart from the competition.

What are the main features of MacHotel?

Real-time Booking Management

Effortlessly handle reservations with MacHotel's powerful booking management system. Stay on top of room availability and guest requests, ensuring an exceptional customer experience.

• Dynamic availability updates: Keep your staff and guests informed with instant updates on room status.
• Customised booking rules: Implement special pricing and availability conditions as per your hotel’s needs.
• Efficient calendar sync: Integrate bookings into a centralised calendar system for seamless coordination.

Intuitive Customer Relationship Tools

MacHotel provides hoteliers with advanced CRM tools to foster guest loyalty and enhance customer satisfaction. These tools are vital for personalising guest experiences and improving communication.

• Guest profiles management: Keep track of preferences and history to tailor services for returning clientele.
• Automated communication: Schedule emails and messages for various guest interactions.
• Feedback management: Gather insights through surveys and improve your services based on real guest feedback.

Streamlined Operations and Staff Coordination

Optimise your hotel’s efficiency through comprehensive staff management features. Facilitate better coordination and task allocation to enhance overall operational effectiveness.

• Task assignment and tracking: Delegate duties and monitor completion to ensure smooth daily operations.
• Team communication platform: Enable easy information sharing and updates among staff.
• Performance analytics: Use data-driven insights to make informed decisions for staff training and resource allocation.