Discover Assyst, a comprehensive IT service management solution designed for enterprises looking to streamline operations. Ideal for mid-sized to large businesses, Assyst offers advanced incident management, an intuitive self-service portal, and robust asset management to outperform the competition.

What are the main features of Assyst?

Streamlined Incident Management

Assyst revolutionises incident management by providing a platform that ensures swift, efficient resolution of IT issues. This feature focuses on decreasing response times and improving service quality.

• Automated ticket creation and assignment.
• Integration with multiple communication channels.
• Real-time status monitoring and updates.

Intuitive Self-Service Portal

The self-service portal empowers users with tools for problem resolution and incident logging without the need for IT support intervention. It enhances efficiency and user satisfaction.

• User-friendly knowledge base access.
• Customisable interface that suits various business needs.
• Multi-device support for seamless access.

Robust Asset Management

Assyst’s asset management capabilities offer an integrated solution for tracking and managing IT assets throughout their lifecycle. This feature helps businesses optimise their asset usage and reduce costs.

• Inventory tracking with real-time updates.
• Lifecycle management from procurement to decommissioning.
• Detailed reporting and analytics for strategic insights.