AgentAssist : Efficient Customer Support Software for Better Assistance
AgentAssist: in summary
AgentAssist is designed for businesses seeking to enhance customer service efficiency. Ideal for support teams, its standout features include intelligent call routing, real-time analytics, and robust knowledge management to streamline operations and improve customer satisfaction.
What are the main features of AgentAssist?
Intelligent Call Routing
Optimise your customer service with intelligent call routing. This feature assigns calls to agents based on their skills and availability, ensuring customers are quickly connected to the right representative.
- Skill-based agent matching
- Real-time workforce management
- Reduced wait times for customers
Real-Time Analytics
AgentAssist employs real-time analytics to arm teams with valuable insights. Track key performance metrics and identify areas for improvement, leading to enhanced customer interactions and service level optimisation.
- Live dashboard for immediate insights
- Customisable reporting
- Performance trend analysis
Robust Knowledge Management
Empower your team with a robust knowledge management system. This feature provides easy access to up-to-date information, enabling agents to resolve queries efficiently and consistently.
- Comprehensive knowledge base
- Easy content updates
- Support for multimedia content
AgentAssist: its rates
standard
Rate
On demand
Clients alternatives to AgentAssist
Manage your social media with ease. Schedule, publish, and track posts across multiple platforms.
See more details See less details
With intuitive drag-and-drop functionality, Zoho Social streamlines social media management. Analyze performance with custom reports and collaborate with team members.
Read our analysis about Zoho SocialTo Zoho Social product page
Virtual assistant software offering efficient task management and organisation tools for seamless workflow.
See more details See less details
Enhance your productivity with the Virtual assistant software 'Practice'. Streamline your tasks and improve efficiency through its advanced tools for seamless workflow management.
Read our analysis about PracticeTo Practice product page
Create professional videos easily with this software. Edit, add effects, and customise your video with ease.
See more details See less details
This video editing software is perfect for those who need to create high-quality videos quickly. With easy-to-use editing tools, you can add special effects, transitions, and audio to your videos. Customise your video with text, logos, and more. Perfect for social media, presentations, and marketing.
Read our analysis about PitchyTo Pitchy product page
Appvizer Community Reviews (0) The reviews left on Appvizer are verified by our team to ensure the authenticity of their submitters.
Write a review No reviews, be the first to submit yours.