Freshdesk : Keep your agents happy, and your customers happier
Freshdesk: in summary
Freshdesk is a cloud-based customer service software that helps over 40,000 businesses offer seamless assistance across every customer touchpoint.
With Freshdesk, you can scale your customer support without compromising on customer satisfaction using
- Omnichannel ticketing: Engage with customers across email, phone, live chat, social media, and messaging apps using a single, streamlined view of conversations.
- Workflow automations: Ease bandwidth by automating repetitive tasks with easy-to-configure time, event, or keyword-based triggers.
- Contextual collaboration: Collaborate effortlessly with teammates and other teams with complete context of the customer’s issue.
- Smart self-service: Enable customers to find answers on their own by launching a range of self-service options including a knowledge base, help widget, and chatbot.
- Intuitive reporting and analytics: Measure progress, identify roadblocks, and optimize your operations with out-of-the box reports, customizable analytics, and live dashboards.
- Agent-facing AI: Design and deploy AI-enabled chatbots that assist your team in delivering fast resolutions using a no-code bot builder.
- SLA management: Make sure your customers never get a delayed response or resolution by setting customized SLAs and escalations.
- Freshdesk marketplace: Leverage flexible APIs and one-click integrations with 650+ apps to build robust workflows.
Businesses of all sizes from the following industries trust Freshdesk:
- Retail and e-commerce
- Travel and hospitality
- Software & IT
- Online-first
- Manufacturing
- Healthcare
- Education
- Finance and banking
- Telecom
Its benefits
Transparent pricing
Intuitive UI
24/7 assistance
TRUSTe, ISO 27001, GDPR
Appvizer's opinion
Freshdesk: its rates
Free
Free
Growth
US$15.00
/month /user
Pro
US$49.00
/month /user
Enterprise
US$79.00
/month /user
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