FootPrints is a robust help desk software designed for organisations seeking efficient IT service management solutions. Ideal for IT departments and customer support teams, it offers customisable workflows, automation capabilities, and an intuitive ticketing system that sets it apart from competitors.

What are the main features of FootPrints?

Customisable Workflows for Seamless Integration

FootPrints empowers organisations with highly customisable workflows that seamlessly integrate into existing systems. Tailor processes to fit your unique business needs, ensuring every aspect aligns with your operations effortlessly.

• Drag-and-drop workflow editor
• Integration with third-party applications
• Automated task assignments

Advanced Automation for Increased Efficiency

Enhance your team's productivity with FootPrints' advanced automation capabilities. Reduce repetitive tasks and ensure consistent service delivery by setting up automated triggers and actions across your support processes.

• Automated ticket routing
• Predefined response templates
• Escalation rules for critical issues

Intuitive Ticketing System for Effective Issue Resolution

The FootPrints ticketing system is designed to optimise issue resolution through an intuitive interface that simplifies tracking and management. Quickly capture, categorise, and prioritise tickets to speed up your support team's response time.

• Unified ticket view
• Priority and status tracking
• Comprehensive ticket history logs

The modular design and flexible functionality of FootPrints make it an indispensable tool for organisations aiming to streamline their IT service management. Its capabilities are crafted to provide teams with the power to handle complex support scenarios with ease.