Instant Housecall is a comprehensive remote support solution tailored for IT professionals and service providers. It facilitates seamless assistance through quick connections, unattended access, and live chat features, ensuring an efficient troubleshooting experience.

What are the main features of Instant Housecall?

Effortless Remote Connections

Instant Housecall stands out with its ability to establish connections quickly, making the remote support experience seamless for both technicians and clients. This feature enhances overall productivity and customer satisfaction.

• Quick start: Connect in seconds without firewall configuration.
• User-friendly interface: Easy for both novices and experts.
• Cross-platform support: Operates smoothly on major operating systems.

Reliable Unattended Access

Ensuring that you can provide support anytime, the unattended access feature of Instant Housecall allows technicians to resolve issues even when the client is away from their computer. This capability maximises efficiency and ensures no customer is left waiting.

• Round-the-clock access: Troubleshoot without client presence.
• Administrative functions: Perform reboots and updates remotely.
• Session scheduling: Plan maintenance at convenient times.

Interactive Live Chat and Communication

The robust live chat feature in Instant Housecall provides a direct communication channel between technicians and clients, making it easy to diagnose problems and deliver solutions in real-time. This ensures a personalised support experience and builds client trust.

• Real-time chat: Instant text communication for immediate support.
• File transfer: Share files quickly and securely during sessions.
• Session recording: Record interactions for future reference and quality assurance.