GoTo Resolve is a cutting-edge remote support software designed for businesses seeking efficient IT solutions. Ideal for IT teams and customer support departments, it features robust multi-platform support, unattended access, and seamless session recording, distinguishing it from competitors.

What are the main features of GoTo Resolve?

Multi-platform support

GoTo Resolve excels in providing compatibility across various operating systems, ensuring that you can offer support regardless of your clients' platforms. This flexibility enhances service delivery and reduces downtime.

• Supports Windows, Mac, iOS, and Android devices
• Easy switching between devices during sessions
• Optimised performance for each platform

Unattended Access

Efficiency is key with GoTo Resolve's unattended access feature. This allows IT professionals to handle maintenance during off-peak hours without needing the physical presence of the user, boosting productivity and user satisfaction.

• Set up remote access without the need for user presence
• Schedule tasks and updates for non-disruptive times
• Manage multiple devices easily from a central dashboard

Session Recording

Enhance transparency and training capabilities with session recording. This feature allows for the capture and analysis of support sessions, improving both compliance and quality control.

• Record sessions for quality assurance and training
• Store recordings securely for future reference
• Access recorded sessions through an intuitive interface

GoTo Resolve's feature set ensures that IT support teams can operate more effectively and responsively, establishing it as an indispensable tool in the modern business environment.