[Case study] Why did Vertuoz by Engie use the TimeTonic No-Code platform?

Find out why Vertuoz by Engie chose TimeTonic to plan and manage their partners' mobile interventions in the connected home.

Our client Vertuoz by Engie in a few words

Vertuoz by Engie provides innovative Smart Building solutions to optimise energy consumption and improve maintenance in social housing, industrial buildings and public facilities such as schools and hospitals.

To install its smart IoT sensors, Vertuoz by Engie uses both internal and external technicians and has a comprehensive process in place to ensure the quality and maintenance of each customer site, requiring each technician to record detailed information about each sensor and its location within the building.

What were their issues?

The initial process was mainly paper and pencil. It was time-consuming, resulting in high costs, many errors and low productivity.

Engie's first idea to solve this problem was to create a native mobile application using traditional software development. The development took more than 250 weeks of work: it took 18 months with three developers.

During the development of the app, the field team had to continue using pen and paper and performing tedious data entry, which reduced quality and affected team morale.

When the in-house application was finally available, the result was disappointing, limited, difficult to update, and already obsolete: needs had changed. Jérôme Beauchamp, Head of B2B2C activities at Vertuoz by Engie, therefore decided to try TimeTonic's no-code platform to create a new solution.

What solutions did we offer him?

The new application was built with TimeTonic in less than three weeks, directly by the operational teams in the field, who had no knowledge of software development.

The resulting application was built much more quickly thanks to TimeTonic, but it was also superior in quality: it met their needs exactly, was simpler to understand and use, and was easier to maintain.

And not only was the native mobile application better, but the operations manager also created, within the same two weeks, a complete solution for planning his field service work and operating the maintenance of his plant and equipment!

Productivity improved dramatically. The complete installation of a site that previously took three weeks could be completed in less than a week: quality improved and the company grew considerably.

They increased efficiency, reduced costs, grew their business and improved team motivation.

The results

Engie estimates that the solution built with TimeTonic was created 100 times faster and was ten times better than their initial development, an improvement of 100,000%.

• Development time was divided by 100.
• Training costs were reduced to virtually zero.
• On-site operational costs were cut by a factor of three.
• On-site time was reduced from three weeks to one week.

We were very impressed by the speed with which our field teams, who had no software development skills, were able to design and implement their own business applications.

TimeTonic enabled the team of technicians to create a mobile application for managing interventions in buildings for the installation of iOT sensors - a Smart Building offering.

Jérôme Beauchamp, Responsable activités B2B2C chez Vertuoz by Engie

We've gained 20 years in development!

Jocelyn Moulin, Directeur des Opérations

Conclusion

In conclusion, Engie's teams have optimised and streamlined every stage of the process. They now have a customised application that they can maintain and adapt instantly, on their own, without relying on external developers or the IT department.

They have gained in adaptability, agility and scalability. They have reduced data entry errors, controlled their work in real time, optimised their resources and gained in overall productivity. Whereas it used to take three to six months between planning a job, receiving feedback and actually working on site, they can now work in near real time.

In addition to a mobile application, Engie's teams can now efficiently plan their interventions with a complete CMMS, synchronised and automated with thousands of pieces of equipment, buildings and technicians. Business has improved considerably. They now have a powerful solution that is a key selling point, making the difference for customers who need reassurance.