Tour planner for field service > Real-time tour planning at the touch of a button
Do you often organise field service trips in your company? How can you effectively calculate the time for the actual execution of tasks and the time spent travelling in the field?
How can the process of carrying out tasks in the field be monitored to provide real-time information and guidance to the field worker? All of this is possible thanks to correct route planning for field service.
Route planning can be greatly assisted by the use of a route planner. But what is it?
Let's take a look at what it is in this article: what is a route planner in field service and what is this software useful for? What potential is associated with this tool and what is its purpose? How can you ensure that a route planner brings benefits when organising field service tours?
What is field service route planning?
Route planning in field service is referred to as the essential part of deployment planning in which field service tours are organised. Within a company, field service tours are often organised on a daily basis. In this respect, route planning plays a central role in the company dynamics.
In field service, a specific employee (individually or as part of a team) usually sets off each day on a company transport, carries out the work at the designated location and then returns to the company headquarters at the end of the day.
In route planning, the various orders of the field service employees are grouped together and organised in a specific order. Route planning is therefore at the heart of field service planning.
Nowadays, many companies are struggling to ensure that their field services are organised and carried out efficiently. It is not uncommon for field service planning and execution to lack efficiency.
😟 Sometimes employees spend too much time on the road (too many kilometres driven) and too little visiting customers. Or sometimes field service employees are unable to solve unexpected problems on their own. And sometimes it's not just about the employees' failings, but the inefficiency of the service is also linked to poor or inadequate route planning in advance.
How can all these problems be overcome?
😊 The solution: Use route planning software for field service.
What is a route planner for field service?
The route plann er for field service is a solution that supports the organisation of assignments and routes. It not only supports the planning, but also the realisation of tours.
💢 It helps to successfully and smoothly carry out deployment and route planning by tracking the route progress: It reacts to unforeseen time shifts, even remotely, and adjusts the plans in real time.
Thanks to the activity of the route planner, not only the route planning but also the development of the field service can be constantly monitored and optimised at all times in order to provide the best possible service.
Efficient route planning: dynamic and mobile
With the help of route planning software, you would have various options for organising and managing your routes in the best possible way. Targeted route planning would enable you to significantly increase the efficiency of your field service.
💥 To support the work of your route planning tool, various software solutions have been designed that work with planning accuracy and deliver optimal results in real time.
Route planner for field service: a complete strategic and operational solution
The field service route planner allows you to plan precise field services. In fact, not only does this software allow plans to be drawn up in advance with absolute efficiency, but this tool also makes it possible to react quickly to any problems that may arise.
Tours can therefore be reset with immediate speed using the tour planning software: As soon as a need for change arises, the plans can be redesigned and rescheduled . Within a few minutes or even seconds, this tool can develop a completely new route plan that is adapted to realistic requirements .
Route planner for field service: Advantages
>> Design optimal planning through continuous route optimisation
Relevant and strategic route planning not only makes it possible to estimate skills and availability, but also to plan routes . This allows you to have an optimised route to reduce the time spent on the road.
Not only that: this route planning software can also be used to pre-plan regular maintenance assignments and record the actual working hours per assignment.
☝ The software also uses functions such as geolocalisation and traffic notifications to plan customer visits in the best possible way.
💕 Strategic and operational route planning is therefore an ideal all-in-one solution for the field service that professionals can't do without!
>> Improve customer satisfaction
Optimised planning ultimately also means that positive customer experiences and therefore significant added value can be created.
The quality of service is drastically increased and the customer experience has a positive impact on the customer. No customer can remain dissatisfied with the responsiveness in the event of difficulties, the ability to adapt to a wide variety of situations and the team spirit .
>> Increase productivity
By improving customer satisfaction and thereby increasing your market credibility, optimised scheduling also increases your productivity.
A route planner for the field service can represent a major savings potential for the company: The software can help to reduce costs and utilise resources more consciously.
There are various examples that show how route planning is important and worthwhile for a company's field service.
By using a route planner for the field service, less time is invested in route planning, saving a company a lot of working time each month.
Create optimised route plans and adapt them flexibly
Route planning support is suitable for companies of all sizes that use field services. That's why a route planner for field service is beneficial for any type of company. Don't miss out on this unique opportunity!
If you have any doubts or uncertainties, write to us in the comments! Your contribution and opinion are important to us!
Article translated from German