Esendex is a communications platform for businesses that want to send SMS marketing messages, notifications and alerts quickly and reliably. Suitable for sectors such as retail, finance and healthcare, Esendex makes it easy to communicate with customers via SMS, email, RCS and instant messaging. Its flexible API, intuitive dashboard and campaign management features set it apart from competing solutions.

What are Esendex's key features?

Large-scale business SMS

Esendex enables business SMS to be sent for marketing campaigns, appointment reminders or important notifications. The solution is designed to handle high volumes with optimised deliverability, whatever the industry.

• Send one-way SMS messages (notifications, alerts) or two-way SMS messages (customer conversations)
• Message personalisation (name, appointment, specific information)
• Scheduling of deferred and immediate dispatches
• Mailing list management and advanced segmentation
• Delivery receipts for campaign tracking
• Connection to existing systems via high-performance SMS API

Integrated multi-channel platform: SMS, e-mail, RCS, WhatsApp

Beyond SMS, Esendex supports a variety of communication channels to adapt to recipient preferences and specific business needs. This multi-channel approach promotes greater reach and responsiveness.

• Rich Communication Services (RCS) for enriched messages (images, videos, buttons)
• WhatsApp Business API integration for customer interactions
• Email campaigns and notifications from the same interface
• Management of customer responses across channels
• Automated scenarios combining multiple channels (e.g. SMS + email)

Automation and integration via API

Esendex offers a comprehensive and documented API, facilitating integration with internal systems (CRM, ERP, support tools). Automation saves time and reduces errors in communication processes.

• API for sending and receiving SMS, RCS and emails
• Webhooks to receive responses and status in real time
• Integration with third-party platforms: Salesforce, HubSpot, Zendesk, etc.
• Automated scenarios for reminders, alerts and confirmations
• Customisation of workflows according to business needs

Advanced campaign management and detailed analysis

The platform provides tools for creating, managing and analysing communication campaigns. As a result, companies can measure the impact of their actions and fine-tune their strategy.

• Centralised dashboard to monitor campaigns in real time
• Detailed statistics: deliverability rate, response rate, etc.
• Comparison of performance between different campaigns
• Export data for in-depth analysis
• A/B testing tools to optimise messages