Pendo is a comprehensive analytics platform designed for product managers aiming to maximise user engagement and retention. Targeting software teams, it offers intricate in-app guidance, insightful product analytics, and user feedback tools, setting it apart from its competitors in the analytics domain.

What are the main features of Pendo?

In-App Guidance for User Empowerment

Pendo excels in providing in-app guidance to enhance user experience and reduce churn. With its intuitive drag-and-drop interface, product teams can seamlessly set up guidance tools without requiring developer resources.

• Create walkthroughs and tooltips to guide users through complex features.
• Implement in-app announcements to keep users informed of new updates.
• Customise guidance content to match brand aesthetic and tone.

Comprehensive Product Analytics

Understanding user behaviour is crucial, and Pendo offers in-depth product analytics to reveal how users interact with software. This feature helps teams understand user journeys and optimise their products accordingly.

• Track user engagement and feature usage through behavioural analytics.
• Identify drop-off points in user flows to address potential issues.
• Segment users based on interaction patterns for targeted product enhancements.

User Feedback Collection and Management

Pendo facilitates effective user feedback through its feedback management feature, enabling teams to gather, prioritise, and act on user ideas and issues efficiently.

• Collect and manage user feedback via in-app and external surveys.
• Prioritise feedback with voting systems to address pressing user concerns.
• Integrate feedback insights into the product development lifecycle for continuous improvement.