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8x8 Contact Center : Revolutionise Your Customer Interaction Platform

8x8 Contact Center : Revolutionise Your Customer Interaction Platform

8x8 Contact Center : Revolutionise Your Customer Interaction Platform

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4.1
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.

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8x8 Contact Center: in summary

8x8 Contact Center is designed for businesses seeking robust communication solutions. It seamlessly integrates with CRM systems, offers real-time analytics, and supports omnichannel interaction, setting it apart from traditional contact centre options.

What are the main features of 8x8 Contact Center?

Omnichannel Communication

Providing a unified communication platform, 8x8 Contact Center allows businesses to engage with customers through multiple channels. This ensures all customer interactions are consistent and well-documented.

  • Email, voice, and chat integration
  • Social media engagement
  • Real-time collaboration tools

Seamless CRM Integration

The 8x8 Contact Center easily integrates with prominent CRM systems, enabling businesses to streamline their operations and offer personalised customer experiences.

  • Automatic data sync with CRM platforms
  • Enhanced customer profiling
  • Error reduction through automation

Advanced Analytics and Reporting

With its comprehensive analytics capabilities, 8x8 allows businesses to monitor performance and gain valuable insights into customer interactions. Making informed decisions has never been easier.

  • Real-time performance dashboards
  • Customisable reporting
  • Predictive analytics for trend forecasting

8x8 Contact Center: its rates

standard

Rate

On demand

Clients alternatives to 8x8 Contact Center

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Pricing on request

This Contact Center software streamlines communication with customers via multiple channels and offers real-time analytics for better decision-making.

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With Netelip, businesses can manage customer interactions through voice, email, chat, and social media, all in one platform. The software provides detailed reports and analysis on key metrics such as response times, customer satisfaction rates, and agent performance, allowing businesses to make data-driven decisions for improved customer experience.

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GoContact

Efficient Contact Centre Solutions for All Businesses

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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
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close-circle Free trial
check-circle Free demo

Pricing on request

Offers advanced call routing, real-time analytics, and multi-channel communication for efficient customer interaction management.

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GoContact provides a comprehensive suite of tools designed to enhance customer service operations. With features such as advanced call routing, agents can efficiently manage incoming calls, ensuring customers reach the right departments quickly. Real-time analytics empower supervisors to monitor performance and make data-driven decisions, while multi-channel communication supports varied interactions across voice, email, chat, and social media platforms. This integration leads to improved overall customer satisfaction.

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OKI-TOKI: Call Center Software

Efficient Call Management for Call Centres

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Advanced call routing, real-time analytics, and multi-channel support enhance customer experience and operational efficiency.

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OKI-TOKI: Call Center Software offers advanced call routing capabilities to ensure customers reach the right agent quickly. Real-time analytics provide valuable insights into performance metrics, enabling better decision-making. With robust multi-channel support, users can manage interactions across various platforms seamlessly, improving overall customer engagement and satisfaction. The software is designed to streamline operations, enhance team collaboration, and ultimately boost productivity in contact centre environments.

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Customer reviews about 8x8 Contact Center

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4.1
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.

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