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CallTools : Advanced Call Management for Seamless Communication

CallTools : Advanced Call Management for Seamless Communication

CallTools : Advanced Call Management for Seamless Communication

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4.8
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.

CallTools: in summary

CallTools is designed for businesses seeking to optimise their call operations. It offers comprehensive solutions for call centre management, targeting customer support and sales teams. Key features include intelligent call routing, real-time analytics, and a user-friendly interface that distinguishes it from competitors.

What are the main features of CallTools?

Intelligent Call Routing

Maximise efficiency with CallTools' intelligent call routing system. This feature ensures calls are directed to the most suitable agent based on predefined criteria, reducing wait times and improving customer satisfaction.

  • Customisable routing strategies
  • Dynamic agent allocation
  • Skill-based routing options

Real-Time Analytics

Leverage the power of real-time analytics to enhance call centre performance. CallTools provides detailed insights into call activities, helping managers make informed decisions quickly.

  • Live call monitoring
  • Performance dashboards
  • Comprehensive reporting tools

Seamless Integration Capabilities

CallTools offers seamless integration with various CRM platforms, allowing you to streamline operations and maintain a synchronised customer database effortlessly.

  • Easy API access
  • CRM compatibility
  • Automated data updates

CallTools: its rates

standard

Rate

On demand

Clients alternatives to CallTools

Netelip

Innovative Cloud Telephony for Businesses

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3.5
Based on 3 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
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Pricing on request

This Contact Center software streamlines communication with customers via multiple channels and offers real-time analytics for better decision-making.

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With Netelip, businesses can manage customer interactions through voice, email, chat, and social media, all in one platform. The software provides detailed reports and analysis on key metrics such as response times, customer satisfaction rates, and agent performance, allowing businesses to make data-driven decisions for improved customer experience.

Read our analysis about Netelip
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GoContact

Efficient Contact Centre Solutions for All Businesses

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5.0
Based on 2 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
check-circle Free demo

Pricing on request

Offers advanced call routing, real-time analytics, and multi-channel communication for efficient customer interaction management.

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GoContact provides a comprehensive suite of tools designed to enhance customer service operations. With features such as advanced call routing, agents can efficiently manage incoming calls, ensuring customers reach the right departments quickly. Real-time analytics empower supervisors to monitor performance and make data-driven decisions, while multi-channel communication supports varied interactions across voice, email, chat, and social media platforms. This integration leads to improved overall customer satisfaction.

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To GoContact product page

OKI-TOKI: Call Center Software

Efficient Call Management for Call Centres

No user review
close-circle Free version
check-circle Free trial
check-circle Free demo

Pricing on request

Advanced call routing, real-time analytics, and multi-channel support enhance customer experience and operational efficiency.

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OKI-TOKI: Call Center Software offers advanced call routing capabilities to ensure customers reach the right agent quickly. Real-time analytics provide valuable insights into performance metrics, enabling better decision-making. With robust multi-channel support, users can manage interactions across various platforms seamlessly, improving overall customer engagement and satisfaction. The software is designed to streamline operations, enhance team collaboration, and ultimately boost productivity in contact centre environments.

Read our analysis about OKI-TOKI: Call Center Software
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Customer reviews about CallTools

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4.8
Based on +200 reviews
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Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.

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