search Where Thought Leaders go for Growth
OKI-TOKI: Call Center Software : Efficient Call Management for Call Centres

OKI-TOKI: Call Center Software : Efficient Call Management for Call Centres

OKI-TOKI: Call Center Software : Efficient Call Management for Call Centres

No user review

OKI-TOKI: Call Center Software: in summary

OKI-TOKI is an advanced call centre software designed to streamline communication processes for businesses of all sizes. Tailored for contact centres, it offers real-time analytics, automated call distribution, and multi-channel support to enhance productivity and customer satisfaction.

What are the main features of OKI-TOKI: Call Center Software?

Advanced Call Distribution

At the heart of OKI-TOKI lies its robust automated call distribution system. This feature ensures that incoming calls are swiftly routed to the most suitable agents, maximising efficiency and reducing wait times.

  • Skill-based routing to match callers with agents best suited to meet their needs.
  • Real-time call queuing to minimise idle time between calls.
  • Configurable distribution rules to accommodate unique business requirements.

Comprehensive Analytics

Data-driven decision-making is facilitated with OKI-TOKI's comprehensive analytics tools. These insights help supervisors monitor performance, identify trends, and propose strategies for improvement.

  • Real-time dashboards providing an overview of current operations.
  • Historical reporting to analyse past performance metrics.
  • Customisable KPI tracking to align with business objectives.

Multi-Channel Communication

Stay connected with your customers on their preferred platforms thanks to OKI-TOKI's multi-channel communication capabilities. This versatility makes it easy to expand reach and improve customer experience.

  • Seamless integration with email, SMS, and social media channels.
  • Unified reporting across all communication platforms.
  • Centralised customer interactions for streamlined follow-up and service.
OKI-TOKI transforms call centres into dynamic communication hubs, ensuring streamlined operations and satisfied customers.

OKI-TOKI: Call Center Software: its rates

standard

Rate

On demand

Clients alternatives to OKI-TOKI: Call Center Software

Netelip

Innovative Cloud Telephony for Businesses

star star star star-half-outlined star-outline
3.5
Based on 3 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

This Contact Center software streamlines communication with customers via multiple channels and offers real-time analytics for better decision-making.

chevron-right See more details See less details

With Netelip, businesses can manage customer interactions through voice, email, chat, and social media, all in one platform. The software provides detailed reports and analysis on key metrics such as response times, customer satisfaction rates, and agent performance, allowing businesses to make data-driven decisions for improved customer experience.

Read our analysis about Netelip
Learn more

To Netelip product page

GoContact

Efficient Contact Centre Solutions for All Businesses

star star star star star
5.0
Based on 2 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
check-circle Free demo

Pricing on request

Offers advanced call routing, real-time analytics, and multi-channel communication for efficient customer interaction management.

chevron-right See more details See less details

GoContact provides a comprehensive suite of tools designed to enhance customer service operations. With features such as advanced call routing, agents can efficiently manage incoming calls, ensuring customers reach the right departments quickly. Real-time analytics empower supervisors to monitor performance and make data-driven decisions, while multi-channel communication supports varied interactions across voice, email, chat, and social media platforms. This integration leads to improved overall customer satisfaction.

Read our analysis about GoContact
Learn more

To GoContact product page

CallTools

Advanced Call Management for Seamless Communication

star star star star star-half-outlined
4.8
Based on +200 reviews
info-circle-outline
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
close-circle Free version
close-circle Free trial
close-circle Free demo

Pricing on request

Advanced call management, predictive dialling, and comprehensive reporting tools streamline operations and enhance agent productivity in contact centres.

chevron-right See more details See less details

CallTools provides advanced call management features, including predictive dialling that maximises agent talk time and reduces downtime. It also boasts comprehensive reporting tools that offer deep insights into performance metrics, helping managers optimise workflows. With seamless integration capabilities, this solution ensures that contact centres can efficiently manage their communications while improving overall productivity and customer satisfaction.

Read our analysis about CallTools
Learn more

To CallTools product page

See every alternative

Appvizer Community Reviews (0)
info-circle-outline
The reviews left on Appvizer are verified by our team to ensure the authenticity of their submitters.

Write a review

No reviews, be the first to submit yours.