\nAppvizer's AI guides you in the use or selection of enterprise SaaS software.","FR":"France (Français)","COM":"United States (English)","UK":"United Kingdom (English)","ES":"España (Español)","DE":"Deutschland (Deutsch)","IT":"Italia (Italiano)","BR":"Brasil (Português)","NAVIGATION.ACTIVITY_AREA":"Business sector","NAVIGATION.ALL_ARTICLES_AND_SOFTWARES":"All software and articles","NAVIGATION.NO_ARTICLE_TO_DISPLAY":"No article available","NAVIGATION.SEE_ALL_ARTICLES":"See all articles","NAVIGATION.NO_SOFTWARE_TO_DISPLAY":"No software available","NAVIGATION.SEE_ALL_SOFTWARES":"See all software","NAVIGATION.BACK":"Back","BREADCRUMB.BASE_URL":"Home","CATEGORY.SIBLING_CATEGORIES":"{name}: other categories to discover","CATEGORY.SOFTWARE_GUIDE":"{name}: our software guides","CATEGORY.SOFTWARE_PRESENTATION.TITLE":"{name}: trending solutions","CATEGORY.LATEST_ARTICLES":"Latest articles","CATEGORY.SELECTION_CATEGORIES.TITLE":"{name}: popular categories","CATEGORY.SELECTION_CATEGORIES.TITLE_MOBILE":"Choose a category","CATEGORY.SELECTION_CATEGORIES.TITLE_DESKTOP":"Other categories","CATEGORY.TOPIC.HOW_TO":"{name}: how to manage from A to Z?","CATEGORY.TOPIC.DEFINITION":"{name}: understanding the basics","CATEGORY.TOPIC.SOFTWARE":"{name}: finding the suitable software","CATEGORY.SELECT_CHILD.TITLE":"{name}: popular categories","CATEGORY.SELECT_CHILD.TITLE_MOBILE":"Choose a category","CATEGORY.SELECT_CHILD.TITLE_DESKTOP":"Other categories","CATEGORY.POPULAR_SOFTWARE_CATEGORY.TITLE":"{name}: popular software directories","CATEGORY.POPULAR_SOFTWARE_CATEGORY.DROPDOWN_LABEL":"Other categories","CATEGORY.LOAD_MORE":"Load more articles","CATEGORY.LOADING":"Loading...","CATEGORY.META.TITLE":"{name} News, Articles, Software Programs, and Business Resources","CATEGORY.META.DESCRIPTION":"All the latest news, software reviews and business guides on {name} right here on Appvizer","CATEGORY.SEE_ALL_SOFTWARE":"See all software","CATEGORY.ASSOCIATE_SOFTWARE_CATEGORY.TITLE":"{name} : related categories","CATEGORY.ASSOCIATE_SOFTWARE_CATEGORY.SEE_MORE":"Show more","CATEGORY.ASSOCIATE_SOFTWARE_CATEGORY.SEE_LESS":"Show less","META.TITLE":"Appvizer | Media and Software Comparison Tool for Professionals","META.DESCRIPTION":"Reinvent your business: Thrive and find the best software program for your business with Appvizer","TRANSPARENCY.LABEL":"Learn more","TRANSPARENCY.TEXT":"Transparency is an essential value for Appvizer. 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MaxContact : Revolutionise Business Communication with Contact Centre Software
MaxContact : Revolutionise Business Communication with Contact Centre Software
4.7
Based on 63 reviews
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
MaxContact enhances your customer communication experiences with its state-of-the-art contact centre solutions. Ideal for businesses seeking superior engagement, it offers customisable interfaces, real-time analytics, and multichannel support to stay ahead of competitors.
What are the main features of MaxContact?
Enhance Customer Interactions
MaxContact empowers businesses to elevate customer service by offering tools that streamline communication and ensure customer satisfaction.
Multichannel Support: Seamlessly interact with customers through voice, email, SMS, and social media platforms.
Automated Dialling Systems: Efficiently manage outbound calls with predictive, preview, and power dialling options.
Customisable Scripts: Tailor your message for consistent and effective communication across your team.
Optimise Workforce Management
Efficiently manage your team's operations and improve productivity with intuitive tools that MaxContact provides.
Dynamic Scheduling: Create flexible work schedules that adapt to the team's needs and customer demand.
Performance Metrics: Track agent performance with detailed analytics and reporting features.
Skill-Based Routing: Direct calls to the most qualified agents to improve service efficiency.
Drive Insights with Advanced Analytics
MaxContact provides invaluable insights through its comprehensive analytics to inform strategic business decisions.
Real-Time Monitoring: Keep track of ongoing interactions and system performance with live dashboards.
Custom Reports: Generate detailed reports tailored to your business needs for a thorough understanding of operations.
Integration Capabilities: Ensure seamless data flow by integrating with CRM and other business tools.
Secure and Scalable Solutions
While specific security features aren't discussed, MaxContact offers a robust and scalable platform ready for business expansion.
Cloud-Based Platform: Easily expand or reduce capacity without compromising performance.
Business Continuity: Maintain operations with built-in redundancy and failover systems.
Global Reach: Enable your business to connect with international markets effortlessly.
Offers advanced call routing, real-time analytics, and multi-channel communication for efficient customer interaction management.
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GoContact provides a comprehensive suite of tools designed to enhance customer service operations. With features such as advanced call routing, agents can efficiently manage incoming calls, ensuring customers reach the right departments quickly. Real-time analytics empower supervisors to monitor performance and make data-driven decisions, while multi-channel communication supports varied interactions across voice, email, chat, and social media platforms. This integration leads to improved overall customer satisfaction.
This Contact Center software streamlines communication with customers via multiple channels and offers real-time analytics for better decision-making.
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With Netelip, businesses can manage customer interactions through voice, email, chat, and social media, all in one platform. The software provides detailed reports and analysis on key metrics such as response times, customer satisfaction rates, and agent performance, allowing businesses to make data-driven decisions for improved customer experience.
Advanced call routing, real-time analytics, and multi-channel support enhance customer experience and operational efficiency.
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OKI-TOKI: Call Center Software offers advanced call routing capabilities to ensure customers reach the right agent quickly. Real-time analytics provide valuable insights into performance metrics, enabling better decision-making. With robust multi-channel support, users can manage interactions across various platforms seamlessly, improving overall customer engagement and satisfaction. The software is designed to streamline operations, enhance team collaboration, and ultimately boost productivity in contact centre environments.
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
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