Call Centre

Software 11 call centre software packages to optimise your customer relations How can you ensure the quality of your call centre? Here are 7 solutions that will make your customers want to call you more often and make the work of your sales teams easier!

Definition Create an innovative customer relations centre to improve the customer experience Your contact centre is at the heart of customer relations. How can you optimise its operation to increase customer satisfaction? All the solutions are in this article!

Tip 5 steps to boost the efficiency of your call center services How to get the best out of your call center services? Which are the common points with a contact centre? Here are 5 steps along the conversion funnel to turn your customer service into a key, strategical asset to achieve customer conversion and retain goals.