Word from the expert Why email has become the preferred channel for managing customer relations Companies are increasingly looking to implement business approaches based on customer relations. A dynamic supported by the arrival of messaging. What opportunities does the use of social messaging represent for customer relationship management?
Word from the expert Customer support: 4 tips for combining performance and personalisation How can customer support improve the customer experience? Discover 4 tips for combining performance and personalisation.
Word from the expert Why email has become the preferred channel for managing customer relations Companies are increasingly looking to implement business approaches based on customer relations. A dynamic supported by the arrival of messaging. What opportunities does the use of social messaging represent for customer relationship management?
Software • 14 March 2025
The 11 best ticketing software applications for reenchanting the customer and employee experience
Do you need an IT helpdesk or a customer service management tool? It's not easy to find the right ticketing software. Find inspiration in our selection, along with valuable advice.
Tip • 27 October 2024
Me, the customer, my requirements, my expectations, and 15 actions to satisfy me
How do you satisfy a customer? It's best to know what they want, isn't it? Well, we'll let him have his say: he'll give you his 15 requirements on a plate. appvizer will also advise you on 15 concrete actions to take.
Tip • 27 October 2024
7 tips for an efficient and organised after-sales service
Delivery, warranty, repairs - after-sales service is at the heart of your customer relations. How can you make it more effective? Here's our advice for your after-sales service!
Definition • 27 October 2024
Technical support, a key driver of customer satisfaction
1 happy customer recommends you to 9 people. That's an excellent reason to set up high-quality technical support. Find out more about the basics and the solutions to illustrate them!
Tip • 23 November 2020
5 Secrets to Great Customer Service
Do you want to know what great customer service is and how to provide it? Read our top hacks to increase customer attrition.
Software • 20 May 2020
6 essential features of technical support softwares
Come on a discovery of how customer support solutions significantly increase user satisfaction. New customer support solutions put collaboration at the centre of their businesses to benefit from numerous advantages.
The 11 best ticketing software applications for reenchanting the customer and employee experience Do you need an IT helpdesk or a customer service management tool? It's not easy to find the right ticketing software. Find inspiration in our selection, along with valuable advice.
6 essential features of technical support softwares Come on a discovery of how customer support solutions significantly increase user satisfaction. New customer support solutions put collaboration at the centre of their businesses to benefit from numerous advantages.
A satisfied customer is a loyal customer! Customer support software is, therefore, necessary to perfect your customer relations. Centralize all inquiries and allocate your resources to simplify the processing of demands. Get your tasks done faster!
