Customer Experience

Tip • 27 October 2024

User Experience: definition and techniques for improving UX

How can you create a good user experience to satisfy your customers and improve your performance? How can you improve the UX design of a website?

Definition • 27 October 2024

Digitalising customer relations: the key to boosting your sales

Why digitalise customer relations in 2023? Loyalty, brand image, business development... Find out all about the issues and where to start!

Definition • 27 October 2024

[SURVEY] What role do people play in customer relations in the digital age?

At a time when the whole customer relationship is going digital, what is the place of the human element? Discover the results of our survey, which takes stock of the practices of professionals in the sector.

Definition • 27 October 2024

Selfcare: all the tools you need to look after your customer relations

One of the key trends in customer relations and customer loyalty is self-care. But what exactly is self-care? What are the benefits and tools?

Definition • 27 October 2024

What is the Customer Effort Score and how can it be calculated to measure the customer experience?

Do you want to measure your customers' satisfaction? Find out more about the challenges involved in calculating the Customer Effort Score, the indicator that will enable you to effectively measure the user experience!

Tip • 27 October 2024

Click and Collect: a winning strategy for your business!

Click and collect: how can you set up this service for your shops? E-booking, online ordering, in-store collection - everything you need to know!