Parature : Efficient Customer Engagement Solution
Parature: in summary
Parature is a comprehensive customer service software designed for businesses seeking to enhance their customer support experience. Ideal for small to large enterprises, Parature offers unique features like multi-channel support, knowledge base management, and ticketing systems, setting it apart from competitors.
What are the main features of Parature?
Multi-channel Support
Seamlessly manage customer interactions across diverse channels with Parature’s multi-channel support. Whether your customers reach out via email, chat, or social media, this feature enables your support team to respond promptly and efficiently, ensuring no query goes unattended.
- Centralised platform for handling queries across platforms
- Integration with social media channels
- Real-time chat and email support
Knowledge Base Management
Empower your customers and support staff with Parature’s robust knowledge base management system. This feature provides an easy-to-access repository of information, helping users find answers quickly without contacting support, thus reducing workload and improving satisfaction.
- User-friendly article creation and organisation tools
- Self-service capabilities for customers
- Advanced search functionality
Comprehensive Ticketing System
Streamline your customer support processes with Parature’s comprehensive ticketing system. This feature allows staff to track, manage, and resolve issues efficiently, ensuring a smooth and responsive support experience for your customers.
- Automated ticket routing and escalation
- Customisable ticket fields and workflows
- Detailed reporting and analytics
Customisation and Scalability
Adapt Parature to fit your unique business needs with its customisation and scalability features. Tailor workflows, integrations, and configurations to cater to your operations, allowing your customer service system to grow with your business.
- Flexible integration with third-party applications
- Customisable fields and user interface options
- Scalable infrastructure to support business growth
Parature: its rates
standard
Rate
On demand
Clients alternatives to Parature
Streamline customer support with cloud-based software. Improve team efficiency and customer satisfaction with automated workflows and real-time reporting.
See more details See less details
Service Cloud enables businesses to manage customer inquiries across multiple channels, including email, phone, and social media. The software's intuitive interface and automation capabilities reduce response times and increase first-call resolution rates. Real-time reporting and analytics provide insights into team performance and customer satisfaction levels.
Read our analysis about Service CloudBenefits of Service Cloud
Complete customer history with Salesforce integration
Artificial Intelligence can anticipate an activity
Scalable platform from 1 to 10 thousand users
To Service Cloud product page
Boost customer experience with real-time data, AI insights, and comprehensive analytics for personalised engagement and streamlined operations.
See more details See less details
Salesforce Data Cloud enables organisations to enhance customer experiences through the power of real-time data management. With advanced AI insights, businesses can make informed decisions that lead to personalised interactions. Comprehensive analytics tools allow companies to understand customer behaviour deeply and tailor their strategies accordingly. By streamlining operations, this solution not only drives efficiency but also fosters stronger relationships with customers, contributing to long-term loyalty.
Read our analysis about Salesforce Data CloudTo Salesforce Data Cloud product page
Boost your sales with software that streamlines your marketing materials, tracks buyer behaviour, and provides personalised content.
See more details See less details
Our Sales Enablement software allows you to create and manage a centralised content library, automate sales processes, and integrate with your CRM. Seismic's analytics and reporting capabilities give you valuable insights into your sales activities, allowing you to make data-driven decisions.
Read our analysis about SeismicBenefits of Seismic
Increases revenue through efficient task management
AI-powered content creation and analytics
Boosts team confidence and customer satisfaction
To Seismic product page
Appvizer Community Reviews (0) The reviews left on Appvizer are verified by our team to ensure the authenticity of their submitters.
Write a review No reviews, be the first to submit yours.