CRM++ CTI enhances customer relationship management by integrating computer telephony features, designed for medium to large enterprises. The software offers seamless phone system integration, real-time call analytics, and automated customer data management, setting it apart in the dynamic CRM landscape.

What are the main features of CRM++ CTI?

Seamless Phone System Integration

Experience uninterrupted connectivity with CRM++ CTI's top-tier phone system integration, enabling businesses to manage customer interactions directly from their CRM. Key benefits include:

• Unified customer profiles: Access complete customer history in one interface.
• Effortless call handling: Initiate and receive calls from your CRM dashboard.
• Live call transfers: Transfer calls seamlessly between different departments.

Real-Time Call Analytics

CRM++ CTI provides powerful analytics to monitor and enhance call performance, delivering critical insights that drive strategic decisions. Features include:

• Insightful call reports: Analyse call volume, duration, and outcomes.
• Enhanced monitoring: Track customer interactions for quality assurance.
• Performance metrics: Evaluate agent effectiveness with real-time data.

Automated Customer Data Management

Optimise your CRM database with CRM++ CTI's automated data management, ensuring accuracy and efficiency in customer interaction records. This feature includes:

• Automatic data capture: Automatically logs call details in customer profiles.
• Effortless updating: Keeps customer information up to date with every interaction.
• Streamlined workflows: Reduces manual data entry, saving time and resources.

Enhance your customer relationship initiatives with CRM++ CTI, delivering a sophisticated blend of telephony and CRM functionalities, geared towards elevating your business communication strategies.