\nAppvizer's AI guides you in the use or selection of enterprise SaaS software.","FR":"France (Français)","COM":"United States (English)","UK":"United Kingdom (English)","ES":"España (Español)","DE":"Deutschland (Deutsch)","IT":"Italia (Italiano)","BR":"Brasil (Português)","NAVIGATION.ACTIVITY_AREA":"Business sector","NAVIGATION.ALL_ARTICLES_AND_SOFTWARES":"All software and articles","NAVIGATION.NO_ARTICLE_TO_DISPLAY":"No article available","NAVIGATION.SEE_ALL_ARTICLES":"See all articles","NAVIGATION.NO_SOFTWARE_TO_DISPLAY":"No software available","NAVIGATION.SEE_ALL_SOFTWARES":"See all software","NAVIGATION.BACK":"Back","BREADCRUMB.BASE_URL":"Home","CATEGORY.SIBLING_CATEGORIES":"{name}: other categories to discover","CATEGORY.SOFTWARE_GUIDE":"{name}: our software guides","CATEGORY.SOFTWARE_PRESENTATION.TITLE":"{name}: trending solutions","CATEGORY.LATEST_ARTICLES":"Latest articles","CATEGORY.SELECTION_CATEGORIES.TITLE":"{name}: popular categories","CATEGORY.SELECTION_CATEGORIES.TITLE_MOBILE":"Choose a category","CATEGORY.SELECTION_CATEGORIES.TITLE_DESKTOP":"Other categories","CATEGORY.TOPIC.HOW_TO":"{name}: how to manage from A to Z?","CATEGORY.TOPIC.DEFINITION":"{name}: understanding the basics","CATEGORY.TOPIC.SOFTWARE":"{name}: finding the suitable software","CATEGORY.SELECT_CHILD.TITLE":"{name}: popular categories","CATEGORY.SELECT_CHILD.TITLE_MOBILE":"Choose a category","CATEGORY.SELECT_CHILD.TITLE_DESKTOP":"Other categories","CATEGORY.POPULAR_SOFTWARE_CATEGORY.TITLE":"{name}: popular software directories","CATEGORY.POPULAR_SOFTWARE_CATEGORY.DROPDOWN_LABEL":"Other categories","CATEGORY.LOAD_MORE":"Load more articles","CATEGORY.LOADING":"Loading...","CATEGORY.META.TITLE":"{name} News, Articles, Software Programs, and Business Resources","CATEGORY.META.DESCRIPTION":"All the latest news, software reviews and business guides on {name} right here on Appvizer","CATEGORY.SEE_ALL_SOFTWARE":"See all software","CATEGORY.ASSOCIATE_SOFTWARE_CATEGORY.TITLE":"{name} : related categories","CATEGORY.ASSOCIATE_SOFTWARE_CATEGORY.SEE_MORE":"Show more","CATEGORY.ASSOCIATE_SOFTWARE_CATEGORY.SEE_LESS":"Show less","META.TITLE":"Appvizer | Media and Software Comparison Tool for Professionals","META.DESCRIPTION":"Reinvent your business: Thrive and find the best software program for your business with Appvizer","TRANSPARENCY.LABEL":"Learn more","TRANSPARENCY.TEXT":"Transparency is an essential value for Appvizer. 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ContactNow : Efficient Call Centre Management Software Solution
ContactNow : Efficient Call Centre Management Software Solution
5.0
Based on 8 reviews
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
ContactNow is a powerful call centre solution designed for businesses of all sizes. It enhances communication efficiency with real-time analytics, streamlined call routing, and comprehensive reporting features. Perfect for organisations seeking optimal customer interactions and performance tracking.
What are the main features of ContactNow?
Real-Time Analytics for Informed Decisions
ContactNow offers advanced real-time analytics, enabling call centre managers to make informed decisions swiftly. This feature allows you to track call activities, agent performance, and customer interactions closely.
Dynamic dashboards for instant insights
Customisable key performance indicators (KPIs)
Live call monitoring and statistics
Streamlined Call Routing
Ensure each customer reaches the right agent with ContactNow's efficient call routing capability. This feature minimises wait times and enhances customer satisfaction by connecting calls to the most qualified team member.
Automatic call distribution (ACD) based on agent skills
Prioritised call routing for VIP customers
Intelligent call queuing to manage high volumes
Comprehensive Reporting for Performance Tracking
Gain a complete overview of your call centre operations with ContactNow's comprehensive reporting tools. These reports help identify trends, track agent productivity, and analyse customer feedback to improve service delivery.
Streamline your communication with a powerful telecom software. Make and receive calls, send SMS and fax, and manage your contacts all in one place.
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With this software, you can easily integrate your phone system with your CRM, track call analytics, and set up custom greetings and voicemail. Stay connected and productive from anywhere with Ringover.
Offers advanced call routing, real-time analytics, and multi-channel communication for efficient customer interaction management.
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GoContact provides a comprehensive suite of tools designed to enhance customer service operations. With features such as advanced call routing, agents can efficiently manage incoming calls, ensuring customers reach the right departments quickly. Real-time analytics empower supervisors to monitor performance and make data-driven decisions, while multi-channel communication supports varied interactions across voice, email, chat, and social media platforms. This integration leads to improved overall customer satisfaction.
Boost your call center productivity with advanced software that streamlines operations and enhances customer experience.
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Experience seamless call handling, intelligent routing, and detailed reporting capabilities. This software integrates with your existing systems and offers real-time insights for better decision-making.
Appvizer calculates this overall rating to make your search for the best software easier. We've based it on user-generated verified reviews on industry-leading websites.
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