iGov CRM is a specialised tool designed to enhance relationship management within the public sector. It caters to government agencies and public institutions, offering seamless communication channels, customisable workflows, and robust data analytics that set it apart from traditional CRM systems.

What are the main features of iGov CRM?

Streamlined Communication Processes

Enhance your governmental entity's communication with stakeholders through iGov CRM. The platform offers efficient and targeted communication solutions designed to meet the unique needs of public sector organisations.

• Integrated email and messaging tools
• Automated notification systems
• Centralised communication history

Customisable Workflows

iGov CRM allows public institutions to tailor workflows to their specific processes and regulatory requirements. Customisation enhances productivity and ensures all departments adhere to established procedures.

• Drag-and-drop workflow builder
• Template options for common tasks
• Conditional logic for dynamic workflows

Advanced Data Analytics

Gain insights into your agency’s performance and stakeholder engagement with iGov CRM’s powerful analytics tools. The software helps translate data into strategic actions for enhanced governmental operations.

• Real-time performance dashboards
• Customisable reporting options
• Predictive analytics capabilities