HESK : Enhanced Help Desk Solution for Small Businesses
HESK: in summary
HESK is a user-friendly help desk software designed for small to medium businesses. It streamlines customer support with ticket management, knowledge base integration, and efficient reporting features, setting it apart in a competitive market.
What are the main features of HESK?
Efficient Ticket Management
Manage customer inquiries seamlessly with HESK's robust ticket management system. Its intuitive interface optimises workflow, ensuring no query gets overlooked.
- Automated ticket assignments to reduce response time
- Comprehensive ticket labelling for easy categorisation
- Status tracking to monitor progress effectively
Integrated Knowledge Base
Reduce support workload by empowering customers with a well-organised knowledge base. HESK enables quick content creation and customisation.
- FAQ section to address common inquiries
- Searchable database for faster information retrieval
- Customisable articles to suit your brand's voice
Insightful Reporting Tools
Enhance performance analysis with HESK's detailed reporting features. Gain insights into support trends to make data-driven decisions.
- Comprehensive reports on ticket volume and response times
- Customisable metrics to target specific areas
- Visual dashboards for a quick overview of support efficiency
HESK - Hesk-screenshot-0 
HESK - Hesk-screenshot-1 
HESK - Hesk-screenshot-2 
HESK - Hesk-screenshot-3 
HESK - Hesk-screenshot-4 HESK: its rates
standard
Rate
On demand
Clients alternatives to HESK
Streamline customer support with a powerful Help Desk software. Automate ticket management, monitor SLAs, and improve agent productivity.
See more details See less details
With the Help Desk software, you can track customer issues from start to finish, escalate tickets based on priority, and manage your support team's workload effectively. The software offers customisable workflows, reporting, and analytics tools to help you gain insights into your support performance.
Read our analysis about InvGateTo InvGate product page
Streamline your customer support with this Help Desk software. Manage tickets, automate workflows, and track performance in one centralised platform.
See more details See less details
With Help Desk Premier, you can customise ticket forms to capture essential customer information, set up SLAs to ensure timely responses, and collaborate with your team to resolve issues efficiently. Plus, real-time analytics and reporting give you insights into customer satisfaction and agent performance.
Read our analysis about Help Desk PremierTo Help Desk Premier product page
Streamline customer support with this Help Desk software. Automate ticket management, track performance, and access analytics in one place.
See more details See less details
Improve customer satisfaction with Helpdesk Office. Assign tickets to agents, prioritise tasks, and offer self-service options. Use analytics to identify trends and improve support processes.
Read our analysis about Helpdesk OfficeTo Helpdesk Office product page
Appvizer Community Reviews (0) The reviews left on Appvizer are verified by our team to ensure the authenticity of their submitters.
Write a review No reviews, be the first to submit yours.