Reputation Engagement Suite is designed for businesses aiming to enhance their online presence. Perfect for marketing professionals and brand managers, it integrates AI-driven insights and comprehensive monitoring tools to stand out from competitors, providing effective customer engagement and feedback management.

What are the main features of Reputation Engagement Suite?

Comprehensive Online Monitoring

The suite offers thorough online reputation monitoring, ensuring your brand is well-managed across platforms.

• Track and compare multiple channels with ease.
• Automated alerts for real-time updates on brand mentions.
• Monitor customer sentiment and industry trends effortlessly.

Customer Feedback Management

Excel at feedback management by collecting and analysing customer inputs efficiently.

• Utilise AI-driven insights for meaningful feedback analysis.
• Integrate feedback from reviews, surveys, and social media.
• Customise feedback channels tailored to your audience.

Engagement and Response Tools

Enhance customer engagement with powerful response tools.

• Automate personalised responses to customer queries and reviews.
• Manage communications across multiple channels from a single interface.
• Track response times and improve engagement metrics.

Analytical Reporting

Gain deep insights into your brand's performance with advanced reporting.

• Custom dashboards highlighting key performance indicators.
• Downloadable reports for team analysis and decision making.
• Visualise trends and metrics to guide strategic planning.