XCALLY : Revolutionise Your Call Centre Experience Today
XCALLY: in summary
Discover a powerful call centre management solution with XCALLY, designed for contact centres seeking enhanced efficiency and customer satisfaction. Tailored for businesses of all sizes, it offers seamless integration, advanced analytics, and a user-friendly interface to streamline operations and boost performance.
What are the main features of XCALLY?
Seamless Integration with Multiple Channels
Handle all customer interactions efficiently with XCALLY's ability to integrate across various communication channels.
- Omni-channel support: Combine voice, email, SMS, chat, and social media under one platform.
- Third-party integrations: Connect with CRM tools and other essential business apps.
- API access: Customise and extend functionalities to fit your specific business needs.
Advanced Analytics and Reporting
Gain valuable insights into your contact centre operations with XCALLY's robust analytics capabilities.
- Real-time dashboard: Monitor key performance indicators and make data-driven decisions on the fly.
- Customisable reports: Generate detailed reports tailored to your business's specific metrics.
- Historical data analysis: Identify trends and patterns to enhance future strategies.
User-friendly Interface
Keep your team focused and efficient with XCALLY's intuitive and easy-to-use interface design.
- Drag-and-drop workflow: Simplify task management and collaboration within the team.
- Quick setup: Get started immediately with minimal onboarding and training required.
- Personalised dashboards: Customise the workspace to reflect each user's preferences.
XCALLY: its rates
standard
Rate
On demand
Clients alternatives to XCALLY
This Contact Center software streamlines communication with customers via multiple channels and offers real-time analytics for better decision-making.
See more details See less details
With Netelip, businesses can manage customer interactions through voice, email, chat, and social media, all in one platform. The software provides detailed reports and analysis on key metrics such as response times, customer satisfaction rates, and agent performance, allowing businesses to make data-driven decisions for improved customer experience.
Read our analysis about NetelipTo Netelip product page
Offers advanced call routing, real-time analytics, and multi-channel communication for efficient customer interaction management.
See more details See less details
GoContact provides a comprehensive suite of tools designed to enhance customer service operations. With features such as advanced call routing, agents can efficiently manage incoming calls, ensuring customers reach the right departments quickly. Real-time analytics empower supervisors to monitor performance and make data-driven decisions, while multi-channel communication supports varied interactions across voice, email, chat, and social media platforms. This integration leads to improved overall customer satisfaction.
Read our analysis about GoContactTo GoContact product page
Advanced call routing, real-time analytics, and multi-channel support enhance customer experience and operational efficiency.
See more details See less details
OKI-TOKI: Call Center Software offers advanced call routing capabilities to ensure customers reach the right agent quickly. Real-time analytics provide valuable insights into performance metrics, enabling better decision-making. With robust multi-channel support, users can manage interactions across various platforms seamlessly, improving overall customer engagement and satisfaction. The software is designed to streamline operations, enhance team collaboration, and ultimately boost productivity in contact centre environments.
Read our analysis about OKI-TOKI: Call Center SoftwareTo OKI-TOKI: Call Center Software product page
Appvizer Community Reviews (0) The reviews left on Appvizer are verified by our team to ensure the authenticity of their submitters.
Write a review No reviews, be the first to submit yours.